FAQ

Answers to common questions are collected below.

Will I receive tracking?

Yes. Tracking information is provided after the order ships.

Can I cancel an order?

You may request cancellation before shipment. After shipment, the Refund Policy applies.

What is the return window?

Eligible returns and exchanges may be requested within 30 days after delivery.

Do I pay return shipping?

We provide a free return label and do not charge a restocking fee for eligible returns.

When will a refund arrive?

Approved refunds are processed to the original payment method within 10 business days; the payment provider may need additional posting time.

Which payment methods are accepted?

Credit and debit cards are accepted, including Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover. Checkout currency is USD.

How can I get help?

Contact us at thucle81357@gmail.com or (325) 553-1914 during Monday to Friday, 9:00 AM–5:00 PM.

Where do you ship?

We currently ship only within the United States.

How much is shipping?

Standard shipping is free on every United States order.

How long will delivery take?

Order processing normally takes 1–2 business days, followed by 4–6 business days in transit.

Mailing address

656 S Greene St, Greeneville, Tennessee, 37743, United States